What is IDEA?
IDEA helps you understand the nature of vulnerability and the personal way it affects each customer and helps guide your conversation with a customer.
By using IDEA, you can find out more about their immediate and future needs.
Model
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Guide
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Impact
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- What are they finding hard
- What's been the impoct on their day to
day living?
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Duration
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- When did this first stort to happen
- How long have they been experiencing this?
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Experience
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- Have they experienced this before?
- Is this happening often?
- Could it happen again?
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Assistance
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- Are they receiving any support,
assistance or medication?
- Have they checked if they're entitled to
more support, assistance or benefits?
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