Health Sight Hearing Mobility Mental health Serious illness

Life events Loss

Resilience Financial Hardship

Capability Mental capacity

Third parties Supporting third parties

IDEA What is IDEA? Why we use IDEA How we can use IDEA How does TEXAS fit into this?

TEXAS What is TEXAS? Why we use TEXAS

Risk of harm Threatening suicide Talking about suicide

Conversation model BLAKE

Charities and organisations MIND SANEline Samaritan's National Suicide Prevention Helpline

Your wellbeing Your wellbeing

Why, what and when Why we record What to record When to record

Conversation model TEXAS in action Using IDEA and TEXAS

Consent Unable to gain consent When to escalate

Just Group VC champs

Mercer Manager and champs

Capita Manager and champs

Recording vulnerability

When we record

We only want to record information about a customer's support needs when it's going to help us better meet their needs, and with their consent.

Before we start recording anything, we first need to better understand their situation and the impact on them. Using IDEA enables us to discover the support our customer has in place or may need from us.

Having understood their situation and needs in more detail, we can then decide whether it would be helpful to record this on our systems.