Recording vulnerability
- Why we record
- What we record
- When we record
- TEXAS in action
- Using IDEA and TEXAS
- Unable to gain consent
- When to escalate
Why we record
Our customers may tell us, or describe, a condition or situation that means they may be susceptible to harm - a vulnerable circumstance. It’s important we’re actively listening for information that could indicate vulnerability, and where relevant, finding out how we might respond to these needs.
Sometimes it’s appropriate for us to record this information. By doing this our customer doesn’t have to repeatedly tell us and we can ensure they receive the agreed support, leading to good outcomes and better experiences.