Health Sight Hearing Mobility Mental health Serious illness

Life events Loss

Resilience Financial Hardship

Capability Mental capacity

Third parties Supporting third parties

IDEA What is IDEA? Why we use IDEA How we can use IDEA How does TEXAS fit into this?

TEXAS What is TEXAS? Why we use TEXAS

Risk of harm Threatening suicide Talking about suicide

Conversation model BLAKE

Charities and organisations MIND SANEline Samaritan's National Suicide Prevention Helpline

Your wellbeing Your wellbeing

Why, what and when Why we record What to record When to record

Conversation model TEXAS in action Using IDEA and TEXAS

Consent Unable to gain consent When to escalate

Just Group VC champs

Mercer Manager and champs

Capita Manager and champs

Recording vulnerability

We only record information which helps us meet our customers' additional or different support needs.

Absolute minimum - We record the least information required to help us understand their support needs.

Relevant - We only record information that helps our customers when they're interacting with us.

Provide reasonable support - We record what we've agreed to do to meet their additional or different support needs.

Simple, fair and transparent way - We record what we've agreed in clear, simple language.