Charities and organisations (sign-posting)
Some customers have found it helpful to speak to external organisations about their situation. Is this something that would help your customer?
If it's appropriate, we can signpost to charities and organisations who may be able to offer additional help or support. For example, they may be able to recommend resources, products or technology that might make things easier for our customer.
In addition to the organisations listed below, it may be helpful to search for more local charities or organisations that may offer similar services.
You can also signpost to budgeting apps if the customer is digitally capable. These are available on the Apple App store or Google Play. Some of the popular ones are:
- Mint
- Snoop
- Tulley
For anyone struggling to pay their essential bills, click on the Citizens Advice icon to find out how they can help.
