Just Group
Understanding and responding to customer needs—particularly for those in vulnerable situations—is essential to delivering inclusive and responsible services. We’ve made a range of training resources available in the Training zone to help colleagues across the business:
- Develop awareness of customer vulnerability and how it impacts experiences
- Learn practical approaches for identifying and supporting customers -
- Embed inclusive thinking into product and service design
Whether you work directly with customers or shape the products and services they use, these resources will help you create better outcomes for everyone.
Vulnerability Induction Programme for frontline teams
This is a mandatory training programme for all new starters in a frontline operational role.
It is a blended learning programme comprising of:
- online learning modules
- individual learning activity
- Social Learning session
Speak to your Training team to join the next session. If you do not work in Operations and want to find out more speak to Manpreet Thethi - Customer Inclusion and Vulnerability Manager
Specialist modules
Help us improve
It's important that everyone has a positive experience using these tools. We've taken steps to ensure this training programme meets some of our diverse learning and accessibility needs.
Should you have any suggestions for how we might better meet individual learning or accessibility needs, please get in touch. Your feedback will enable us to continually improve the accessibility of this programme.
Click here: Help us improve