Recognising the characteristics of vulnerability
Our customers may tell us about a medical condition or situation that's affecting them. On other occasions you may notice, or pick up on, something that indicates there may be a problem.
Some of our customers may need additional or different support to ensure we meet their needs. For example, they need support with;
- Reading letters
- Finding documents
- Finding information within documents or websites
- Filling in forms
- Getting out and about