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Recognising the characteristics of vulnerability

Our customers may tell us about a medical condition or situation that's affecting them.  On other occasions you may notice, or pick up on, something that indicates there may be a problem.

Some of our customers may need additional or different support to ensure we meet their needs.  For example, they need support with;

  • Reading letters
  • Finding documents
  • Finding information within documents or websites
  • Filling in forms
  • Getting out and about