Recognising the characteristics of vulnerability
Our customers may tell us about a medical condition or situation that's affecting them. On other occasions you may notice, or pick up on, something that indicates there may be a problem.
Some of our customers may need additional or different support to ensure we meet their needs. For example, they need support with;
- Signing documents
- Getting to the phone or answering the door
- Generally getting around. For example, appointments outside of their home
- Accessing documents when support isn't available
- General day to day activities
- Phone calls, particularly long ones