Recognising the characteristics of vulnerability
Our customers may tell us about a medical condition or situation that's affecting them. On other occasions you may notice, or pick up on, something that indicates there may be a problem.
Some of our customers may need additional or different support to ensure we meet their needs. For example, they need support with;
- Dealing with complex situations
- Making decisions
- Managing finances
- Paying attention for long periods of time
- Making phone calls
- Short term memory - remembering lots of information
- Low energy or motivation - so may delay taking action
- Budgeting and increased impulsivity with spending
- Receiving bad news
- Delays and complications
- Their own emotional reactions