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+ Accessibility
Supporting customers
Conversation models
Customers in crisis
Recording vulnerability
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Supporting customers
Health
Sight
Hearing
Mobility
Mental health
Serious illness
Life events
Loss
Resilience
Financial Hardship
Capability
Mental capacity
Third parties
Supporting third parties
Conversation models
IDEA
What is IDEA?
Why we use IDEA
How we can use IDEA
How does TEXAS fit into this?
TEXAS
What is TEXAS?
Why we use TEXAS
Customers in crisis
Risk of harm
Threatening suicide
Talking about suicide
Conversation model
BLAKE
Charities and organisations
MIND
SANEline
Samaritan's
National Suicide Prevention Helpline
Your wellbeing
Your wellbeing
Recording vulnerability
Why, what and when
Why we record
What to record
When to record
Conversation model
TEXAS in action
Using IDEA and TEXAS
Consent
Unable to gain consent
When to escalate
Need help?
Just Group
VC champs
Mercer
Manager and champs
Capita
Manager and champs
Health
Sight
Hearing
Mobility
Mental health
Serious illness
Life events
Loss
Resilience
Financial Hardship
Capability
Mental capacity
Third parties
Supporting third parties
IDEA
What is IDEA?
Why we use IDEA
How we can use IDEA
How does TEXAS fit into this?
TEXAS
What is TEXAS?
Why we use TEXAS
Risk of harm
Threatening suicide
Talking about suicide
Conversation model
BLAKE
Charities and organisations
MIND
SANEline
Samaritan's
National Suicide Prevention Helpline
Your wellbeing
Your wellbeing
Why, what and when
Why we record
What to record
When to record
Conversation model
TEXAS in action
Using IDEA and TEXAS
Consent
Unable to gain consent
When to escalate
Just Group
VC champs
Mercer
Manager and champs
Capita
Manager and champs
Close
Vulnerable Customers
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Loss
Loss
Recognising the characteristics of vulnerability
Seeing it from our customers perspective
Responding to our customers needs
Charities and organisations (sign-posting)
Conditions that may cause loss