Model

Guide

Thank them

• Thank you for sharing
• I appreciate you telling me what's going on for you

Explain

• This information will only be shared within our organisation
• This will mean you won't need to keep repeating yourself

EXplicit consent

• Are you happy for me to make a note of what you've shared today?

Ask

• Is there anything you'd like us to do which will help?
• Are you getting any help from anywhere, for example family?

Signpost

• Some of our customers have found it helpful to speak to.... 
• Leave it with me and I'll see what more we can do to support you